Any retailer knows that the customer comes back again when he does feel special, when he receives a individual treatment based on his tastes, his habits and needs. A management system that simplifies the sales activities of the retailer and improves brand communication activities. CRM 4Retail is a philosophy and a business strategy, backed by a system and a tecnology designed to involve customers into a collaborative interaction. So we thought about user-friendly solution in different environments with the only one goal, to build a shared knowledge.
ABOUT CRM 4RETAIL
CRM 4Retail, a Cloud platform that analyzes customer behavior thanks to the multi-channel approach. It combines online channels (newsletters, apps, social networks, communities) and physical elements at the point of sale (interactive screens, sensors, smartphones, tablets, PALI6) to send personalized communications to every single person, improving contact and the relationship between the company and customer, online and while in the store.
All together works orchestrated by the CRM 4Retail that manages them and it organizes.
CRM 4Retail allows you to:
Increase the efficiency of trade and marketing strategies
Increase your sales and productivity
Improve the customer satisfaction and keep a client as a faithful customer
Plan custom actions and initiatives
CRM 4Retail, a flexible toolwhich fits to the special needs of companies, because we know, each activity is unique.
Disignum therefore supports customers in the early stages to help him understand what solutions preferred on the basis of their needs.
Our platform can also be customized in the language of use. Each field can be easily translated by accessing a simple editing panel.
If you think you need one or more modules to improve the customer's journey, or you have specific needs related to your market but don't know exactly what, we offer you the advice to plan your business platform.
CRM 4Retail integrates with all social platforms in order to exploit all the opportunities and to allow a direct interaction with customers, without intermediaries and filters.
HOW IT WORKS
CRM 4Retail consists of several modules that can be taken individually, collectively or in combination depending on your needs, some examples:
Proximity Marketing activities like DIGITAL SIGNAGE (PALI6), to capture the attention of its customers through the communication of broadcast media content on multiple platforms, from smartphones, the video wall up to the interactive touchscreen in the shops. Fidelity activities through which the company analyzes the client's online activities (eg. sharing content related to the brand on social platforms) or interaction in the store, awarding with custom actions.
Digital Communication activity through sms, e-mail, social network and WhatsApp to improve the relationship with the clients, about who we have much information like the purchase history and the main features.
Assistance activities to facilitate both access and information sharing, through the creation of a collaborative platform where the user/customer interacts with the company/brand. It's the module that allows you to Manage all the subjects in contact with your company whether they are customers (prospects and lead) or suppliers. It allows you to enable communication and marketing campaigns and follow them at various stages of lead management through task. Sales Forse activity to monitored and managed in real time by the retailer, on any device, and used for their marketing campaigns, and the lead management.
We pack a tailor-made tool that can simplify the complexity!
Disignum Srl C.F 10422420017 Headquarter: Via Valgioie 21, 10146 Torino - Italia Operative office: Via G. Colombo 81/A, 20133 Milano - Italia Tel: +39 02 89656176 - Fax: +39 02 39546177 Info@disignum.it
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